Assistance & repairs

OSAI cnc guarantees rapid and effective interventions within 24 working hours thanks to numerous technicians located throughout the territory.
This means both reduced downtime and reduced costs for maintenance personnel and spare parts.

The centralized call centre provides the customer with a highly competent technical interface that is able to diagnose the defect and arrange courier shipment of the spare part(s), in the shortest possible time, to the technician assigned for the intervention.

Our Test & Repair facility is able to repair both products currently in production and obsolete products. OSAI cnc has an operating procedure to manage material returns under repair, which will expedite the management of the repair cycle and provide a better traceability during the repair phase.

Before sending material, this procedure requires you to obtain a repair authorization number (RMA number), for each item that is sent for repair.

To get your product repaired, please complete the RMA request and send it to the following contacts